Service BDC Manager in Jefferson City
At Tarr Chevrolet and Tarr Hyundai, it’s no secret that our team is key to making our business a success. Our priority is customer satisfaction, and that starts with having skilled and knowledgeable people here that can handle all their needs with honed expertise. That’s why we offer considerable growth opportunities, outstanding earning potential, and leadership that acknowledges and supports your talent ambition.
We’re now seeking a skilled Service BDC Manager to join our team, so if you’re experienced in Business Development Center Management, we invite you to apply!
Responsibilities
- Manage a high volume of customer inquiries by phone, email, text, and chat
- Be a liaison between customers and the service department
- Contact customers based on current marketing incentives and recommended services for their vehicles
- Meet daily guidelines given in regards to set appointments, shows, and outbound calls
- Follow up with all service customers to ensure they are happy with their service experience
- Maintain current knowledge of coupons, direct mail pieces, and all service advertising sent out
Qualifications
- Previous customer service management experience
- Ability to present information in a clear and professional manner
- Ability to teach others how and why to perform their job
- Call Center experience preferred
- Dealership experience preferred
Our Commitment to You
We appreciate the skills, experience, and character that this role requires, and we want to reward your effort with these benefits:
- Competitive pay
- 401(k)
- Medical and dental insurance
- Life and Disability Insurance
- Paid vacation time
- Professional and respectful work environment
If you can see yourself thriving in this role, we hope you’ll reach out to us at our Tarr dealerships. We always appreciate diligent, driven team members, and you’re welcome to apply today. We look forward to speaking with you soon.